These terms are the agreement between Mazin Jillood International SPC, which provides Uppercut One under the name Uppercut Apps ("we", "us"), a sole proprietor company registered in the Sultanate of Oman under commercial registration number 1511631, of Murtafaat Al Matar, Al Seeb, Muscat Governorate, P.O. Box 111, P.C. 111, and the business that subscribes to Uppercut One ("you", "the venue"). By requesting a setup, signing an order form, paying for the service or using it, you agree to them. If you are agreeing on behalf of a company, you confirm you have the authority to do so.
1. What the service is
Uppercut One is venue management software delivered over the internet: online booking, a point of sale, stock and recipes, staff rota and attendance, customer records, reporting, menu screens and related modules, together with the Uppercut Assist feature. We host it, keep it running and update it. You use it through a web browser on devices you own.
The service is provided to you and your staff for running your venue. It is not licensed for resale, for building a competing product, or for use by anyone who is not your staff or your customer.
2. Your account and your data
Each venue has its own database. Your data is yours. We do not sell it, share it with other venues, or use it for anything except providing and improving the service to you.
You are responsible for the people you give access to: owner and manager logins, staff PINs, the admin passcode. Keep them private, remove people who leave, and tell us promptly if you believe an account has been misused.
You are responsible for the accuracy and lawfulness of what you put into the service – your menu, your prices, your customers' details, your staff records – and for having the right to use it.
You can export your data at any time from the reporting screens. On request after the subscription ends we will provide a full export of your database in a standard format.
3. Personal data
You are the controller of the personal data of your customers and staff held in the service; we process it on your instructions. How we do that, where it is stored, who our sub-processors are and what happens to it when you leave is set out in the Privacy Policy, which forms part of these terms. In particular:
You are responsible for giving your customers and staff the notices, and obtaining the consents, that the Personal Data Protection Law of Oman (Royal Decree 6/2022) and any other law that applies to you require. We provide a customer privacy notice you can adapt and link from your booking page.
We will help you respond to a customer's request about their data within the time the law gives you, and we will tell you without undue delay if we become aware of a breach affecting your data.
4. Fees
Fees are in Omani Rials and are those on the price list or order form current when you subscribe: at the date of these terms, per month for the first location and for each additional location, Everything 49 / 39 OMR, Till 25 / 20 OMR, Booking 25 / 20 OMR and Menu + Service Please! 9 / 7 OMR; a location that takes two of these pays for both, and never more than Everything; add-ons you choose are priced separately on the same list; a year costs ten times the monthly fee; one-off setup, data loading and training fees as quoted.
We are not registered for VAT, so no VAT is charged. If we become registered, VAT will be added at the rate the law sets from the date of registration, and we will tell you at least 30 days before.
We may change the subscription price on 60 days' written notice. A change takes effect at your next renewal after the notice period; an annual subscription keeps its price until it renews.
Promotional credits – for example free months offered to a venue switching from another system – are applied to your account as agreed in writing, have no cash value, and are forfeited if the subscription is cancelled before they are used.
Setup, data loading and training are invoiced when done and are payable within 14 days of the invoice.
5. Paying for the subscription
Automatic card payments. The subscription is paid in advance by card, monthly, or yearly where agreed. When your venue goes live we email the account's billing contact a link to set up payments: you pay the first period on the secure payment window of our payment provider, AmwalPay, and save the card there. From then on, by saving the card you authorise us to charge it automatically on the first day of each following period for the subscription fee then in force, and for any upgrade you ask for, until you cancel. Please set up payments within 7 days of going live.
Free months. Where free months were agreed, the card is checked when you save it with a charge of 0.100 OMR that is given back straight away, and is first charged when the free months have been used.
Paying by link. Where we agree in writing that you pay each period by link instead, we email a payment link when each period starts, payable on receipt.
A payment that fails. If an automatic payment does not go through, we email you a link to pay, and we try the saved card again 3 and 7 days after the first attempt. You can pay what is due, or save a different card, at any time from your account page.
Receipts and your card. We email a receipt for every payment. Card details are entered in AmwalPay's window and are held by AmwalPay; we never see or store the card number. We keep only AmwalPay's reference to the saved card and a label such as its type and last four digits. You can replace the saved card from your account page at any time.
Upgrades. You can add packages at any time from your account page, and the new screens switch on straight away. The new price applies from that day: for the rest of the period already paid you are charged the difference in proportion to the days left, at once, and each renewal after that is at the new price. A difference smaller than 0.100 OMR is not charged.
Moving to a smaller package. Ask us. The lower price applies from your next renewal; the current period is not refunded.
6. Refunds and cancellation
14-day guarantee. If within 14 days of your go-live date you decide the service is not for you, cancel from your account page, or tell us in writing, and the subscription fees you have paid are refunded in full to the card they came from. The service becomes read-only from that moment. Setup, data loading and training fees are for work already done and are not refundable.
After that, you can cancel at any time from your account page, or by telling us in writing. Cancelling stops all further charges straight away. The service keeps working until the end of the period already paid, and fees already paid for it are not refunded. Until that day you can take the cancellation back from your account page.
When a subscription ends, the service becomes read-only: you can still sign in, see your data and export it for 90 days, after which it is deleted, as set out in the Privacy Policy.
If a payment is not made, the service is limited gradually: for the first 7 days after the date it was due, a notice appears in the admin screens; for the next 14 days, a notice appears on every screen; after that the service becomes read-only – you can see and export your data, but not take bookings or sales – until what is due is paid. We will not delete your data for non-payment without giving you at least 30 days' written notice.
We may end the agreement on 90 days' written notice, or immediately if you breach these terms in a way that is serious or cannot be put right, or use the service unlawfully.
7. Availability and support
We aim to keep the service available at all times and will tell you in advance of planned maintenance that would affect it. We do not promise a specific uptime unless a separate agreement says so. If the service is unavailable for more than 24 consecutive hours because of something within our control, we will credit the affected days against your next payment on request.
Support is by email at [email protected] and by WhatsApp on +968 9011 7542, during Omani working hours. We respond as quickly as we can and prioritise anything that stops a venue trading.
The service depends on infrastructure and services provided by others – hosting, email delivery, payment processing. We choose them carefully but cannot control them, and an outage on their side is not a breach by us.
You are responsible for your own internet connection, devices, printers and card terminals, and for keeping your browsers reasonably up to date.
8. Payments your customers make through the service
Where you enable online payment, card payments from your customers are processed by the payment gateway under the merchant agreement between you and the gateway, and the money goes to you. We pass the transaction through and record its result; we never see or store card numbers. Chargebacks, refunds to customers and disputes are between you, your customer and the gateway. Fees charged by the gateway are yours. This is separate from your own subscription payments to us under section 5.
9. Uppercut Assist
The Assist feature answers questions and drafts changes using an artificial-intelligence model provided by a third party. Its answers are drawn from your own data and can be wrong. Changes it proposes are applied only when a member of your staff confirms them, and every change can be undone. You remain responsible for decisions made using it. Questions and the data needed to answer them are sent to the model provider for the purpose of answering and are not used to train its models; see the Privacy Policy.
10. Acceptable use
You will not use the service to store or send anything unlawful, to send messages to people who have not agreed to receive them, to attempt to access another venue's data, to probe or overload the service, or to reverse-engineer it. We may suspend an account that is doing any of these while we investigate.
11. Our property, your property
The software, its design and its documentation are ours and stay ours. Your business name, logo, menu, photographs and data are yours and stay yours; you give us the licence we need to display them in the service and, if you agree separately, to name you as a customer. Feedback you give us about the service can be used by us without obligation.
12. Liability
Nothing in these terms limits liability for fraud, or for anything that cannot be limited under Omani law.
Otherwise, our total liability to you under or in connection with this agreement in any 12-month period is limited to the subscription fees you paid us in that period.
We are not liable for loss of profit, loss of business, loss of data caused by your own devices or actions, or indirect or consequential loss, however arising.
The service is a tool for running your venue. It does not give legal, tax or accounting advice, and figures it reports – margins, payroll, VAT – are only as good as what was entered.
13. Changes to these terms
We may update these terms. We will tell you by email at least 30 days before a change that affects you takes effect, and the current version is always at this address. If you do not accept a change you may cancel before it takes effect and we will refund any fees paid for the period after cancellation.
14. General
These terms, the order form, the price list and the Privacy Policy are the whole agreement between us and replace anything said or written before.
They are governed by the laws of the Sultanate of Oman, and the courts of Muscat have jurisdiction over any dispute, after the parties have tried in good faith to resolve it between themselves for 30 days.
Neither of us is liable for delay or failure caused by something outside our reasonable control.
You may not transfer this agreement without our written consent, which we will not withhold unreasonably if your business is sold as a going concern. We may transfer it to a successor to our business on notice to you.
If any part of these terms is found unenforceable, the rest still applies.
Contact. Mazin Jillood International SPC (Uppercut Apps), commercial registration 1511631, Murtafaat Al Matar, Al Seeb, Muscat Governorate, P.O. Box 111, P.C. 111, Sultanate of Oman · [email protected] · WhatsApp +968 9011 7542