Version 1.0 · 18 September 2026 · Uppercut Apps, Muscat, Sultanate of Oman
These terms are the agreement between Uppercut Apps ("we", "us"), a business established in the Sultanate of Oman, and the business that subscribes to Uppercut One ("you", "the venue"). By requesting a setup, signing an order form, or using the service, you agree to them. If you are agreeing on behalf of a company, you confirm you have the authority to do so.
1. What the service is
Uppercut One is venue management software delivered over the internet: online booking, a point of sale, stock and recipes, staff rota and attendance, customer records, reporting, menu screens and related modules, together with the Uppercut Assist feature. We host it, keep it running and update it. You use it through a web browser on devices you own.
The service is provided to you and your staff for running your venue. It is not licensed for resale, for building a competing product, or for use by anyone who is not your staff or your customer.
2. Your account and your data
Each venue has its own database. Your data is yours. We do not sell it, share it with other venues, or use it for anything except providing and improving the service to you.
You are responsible for the people you give access to: owner and manager logins, staff PINs, the admin passcode. Keep them private, remove people who leave, and tell us promptly if you believe an account has been misused.
You are responsible for the accuracy and lawfulness of what you put into the service – your menu, your prices, your customers' details, your staff records – and for having the right to use it.
You can export your data at any time from the reporting screens. On request after the subscription ends we will provide a full export of your database in a standard format.
3. Personal data
You are the controller of the personal data of your customers and staff held in the service; we process it on your instructions. How we do that, where it is stored, who our sub-processors are and what happens to it when you leave is set out in the Privacy Policy, which forms part of these terms. In particular:
You are responsible for giving your customers and staff the notices, and obtaining the consents, that the Personal Data Protection Law of Oman (Royal Decree 6/2022) and any other law that applies to you require. We provide a customer privacy notice you can adapt and link from your booking page.
We will help you respond to a customer's request about their data within the time the law gives you, and we will tell you without undue delay if we become aware of a breach affecting your data.
4. Fees
Fees are in Omani Rials, exclusive of VAT, and are those on the price list or order form current when you subscribe: at the date of these terms, 49 OMR per month for the first location and 39 OMR per month for each additional location, or 490 / 390 OMR per year; one-off setup, data loading and training fees as quoted.
The subscription is invoiced in advance, monthly or annually as agreed, and is payable within 14 days of the invoice. Setup, data loading and training are invoiced when done.
We may change the subscription price on 60 days' written notice. A change takes effect at your next renewal after the notice period; an annual subscription keeps its price until it renews.
Promotional credits – for example free months offered to a venue switching from another system – are applied to your account as agreed in writing, have no cash value, and are forfeited if the subscription is cancelled before they are used.
5. Refunds and cancellation
14-day guarantee. If within 14 days of your go-live date you decide the service is not for you, tell us in writing and we will refund the subscription fee paid for that period in full. Setup, data loading and training fees are for work already done and are not refundable.
After that, you may cancel at any time by written notice. A monthly subscription ends at the end of the month you cancel in; an annual subscription ends at the end of its year. Fees already paid for the current period are not refunded.
We may suspend the service if an invoice is more than 14 days overdue. Suspension is gradual: first a notice in the admin screens, then a notice on every screen, then the service becomes read-only – you can see and export your data, but not take bookings or sales – until the account is settled. We will not delete your data for non-payment without giving you at least 30 days' written notice.
We may end the agreement on 90 days' written notice, or immediately if you breach these terms in a way that is serious or cannot be put right, or use the service unlawfully.
6. Availability and support
We aim to keep the service available at all times and will tell you in advance of planned maintenance that would affect it. We do not promise a specific uptime unless a separate agreement says so. If the service is unavailable for more than 24 consecutive hours because of something within our control, we will credit the affected days against your next invoice on request.
Support is by email and WhatsApp during Omani working hours. We respond as quickly as we can and prioritise anything that stops a venue trading.
The service depends on infrastructure and services provided by others – hosting, email delivery, payment processing. We choose them carefully but cannot control them, and an outage on their side is not a breach by us.
You are responsible for your own internet connection, devices, printers and card terminals, and for keeping your browsers reasonably up to date.
7. Payments taken through the service
Where online payment is enabled, card payments from your customers are processed by the payment gateway under the merchant agreement between you and the gateway. We pass the transaction through and record its result; we never see or store card numbers. Chargebacks, refunds to customers and disputes are between you, your customer and the gateway. Fees charged by the gateway are yours.
8. Uppercut Assist
The Assist feature answers questions and drafts changes using an artificial-intelligence model provided by a third party. Its answers are drawn from your own data and can be wrong. Changes it proposes are applied only when a member of your staff confirms them, and every change can be undone. You remain responsible for decisions made using it. Questions and the data needed to answer them are sent to the model provider for the purpose of answering and are not used to train its models; see the Privacy Policy.
9. Acceptable use
You will not use the service to store or send anything unlawful, to send messages to people who have not agreed to receive them, to attempt to access another venue's data, to probe or overload the service, or to reverse-engineer it. We may suspend an account that is doing any of these while we investigate.
10. Our property, your property
The software, its design and its documentation are ours and stay ours. Your business name, logo, menu, photographs and data are yours and stay yours; you give us the licence we need to display them in the service and, if you agree separately, to name you as a customer. Feedback you give us about the service can be used by us without obligation.
11. Liability
Nothing in these terms limits liability for fraud, or for anything that cannot be limited under Omani law.
Otherwise, our total liability to you under or in connection with this agreement in any 12-month period is limited to the subscription fees you paid us in that period.
We are not liable for loss of profit, loss of business, loss of data caused by your own devices or actions, or indirect or consequential loss, however arising.
The service is a tool for running your venue. It does not give legal, tax or accounting advice, and figures it reports – margins, payroll, VAT – are only as good as what was entered.
12. Changes to these terms
We may update these terms. We will tell you by email at least 30 days before a change that affects you takes effect, and the current version is always at this address. If you do not accept a change you may cancel before it takes effect and we will refund any prepaid fees for the period after cancellation.
13. General
These terms, the order form, the price list and the Privacy Policy are the whole agreement between us and replace anything said or written before.
They are governed by the laws of the Sultanate of Oman, and the courts of Muscat have jurisdiction over any dispute, after the parties have tried in good faith to resolve it between themselves for 30 days.
Neither of us is liable for delay or failure caused by something outside our reasonable control.
You may not transfer this agreement without our written consent, which we will not withhold unreasonably if your business is sold as a going concern. We may transfer it to a successor to our business on notice to you.
If any part of these terms is found unenforceable, the rest still applies.
Contact. Uppercut Apps, Muscat, Sultanate of Oman · [email protected]